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BIKE MAINTENANCE

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Easy and flexible

We have experts that can help look after your bike no matter how small or big the problem is.

Frequently asked questions

We aim to dispatch all items within 24 hours (usually the same day if your order is placed before lunchtime). Bikes and items that need assembly first, might take longer to dispatch.

We ship using an overnight (North Island) or 2-day (South Island) courier service, however it is dependent on your local courier if your item is delivered overnight. CBD addresses are usually overnight but please allow 2-3 working days for residential and 4-7 working days for rural shipping.


If the item says "add to cart" it is at our premises ready to ship to you. We do not drop-ship from a third party unless it states it on the item. Please make sure you scroll down and check your colour or size option is in stock before coming instore to view.


Please keep all tags and packaging in tact until you have tried your items on. If you are not happy with the fit you can send your item back to us within 14 days for a swap or refund. Please contact us first or write your order number on the parcel before sending back. We will either swap your item or process your refund once it has arrived to us.

Please note we do not accept returns for earphones or heart rate straps for hygiene reasons. We will cannot accept returns if the item is not in a perfect re-saleable condition. We will not accept items with pet hair, deoderant, perfume odours etc.

Please return items to:

Cycle Nation
Returns
27 Te Mata Road
Havelock North 4130


Trek Bicycles have a collect-only international policy that we strongly adhere to. We will not ship a Trek bike directly to a customer. All Trek bikes can be collected from our store in Hawke's Bay. However if we have a bike your local Trek store cannot source, we can ship to your local Trek store for assembly and handover (shipping fees and assembly fees might apply).


what our customers say

honest reviews

“Excellent Cycle Nation business culture – Renae responded within minutes to my e-mail and professionally answered all questions asked. Then placed Clamp Band on hold for me (it was last unit in stock) until online order placed. Delivered in just one working day.”

Alexie N.

“Excellent service. To send such a small purchase freight free is amazing. Ordered on a Friday and delivered in Auckland at 8am Monday. Will definitely use Cycle Nation again when I can.”

David j.

“Item arrived in good time & was well packed. Thanks for the small treat that was included in the package. I would be happy to order other things from Cycle Nation.”

graham

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